The proceedings of the national seminar titled “Innovation and Digital Transformation for Public Service: Toward a National Program of Excellence in Public Service Delivery” were opened on Monday in Algiers. Organized by the Republic’s Mediator under the high patronage of the President of the Republic, this event brought together Government members as well as officials from national bodies and institutions.
In his opening address, Republic’s Mediator Madjid Ammour emphasized that innovation in public service has now become “a necessity imposed by ongoing changes,” aimed at meeting citizens’ expectations for a modern administration capable of renewal, anticipation of issues, and delivery of concrete, effective solutions.
He stressed that innovation can only achieve its goals if oriented toward a clear purpose: excellence in public service delivery. In this regard, he noted that digitization in Algeria has shifted “from the status of a deferred project or mere technical option to an effective and integrated process,” already producing digital systems and services whose impact citizens feel in their daily lives.
According to him, these achievements provide a solid foundation for taking a new step marked by innovation and excellence in public performance. Innovation has thus become “an indispensable condition” for transforming digital accomplishments into genuine added value capable of meeting citizens’ aspirations.
The Republic’s Mediator also expressed satisfaction with coordination across various ministerial sectors and responsiveness to submissions to his office, which achieved a 93.53% handling rate by the end of 2025. This performance, he affirmed, has positively impacted the addressing of citizens’ concerns and the embedding of a culture of evaluation and continuous improvement in public services.
Highlighting the State’s focus on promoting innovative initiatives, Mr. Ammour recalled the creation of the President’s Prize for the Innovative Researcher, designed to encourage scientific research and promote innovation, as well as the Best Startup Prize, aimed at fostering a stimulating competitive environment for the national economy.