The Ministry of Posts and Telecommunications announced this Monday the commissioning of an electronic portal named “Insat,” intended for handling citizens’ requests, complaints, and suggestions regarding postal and electronic telecommunications services.
Accessible at https://insat.mpt.gov.dz, this new portal “offers citizens a simple and secure means to submit their complaints, suggestions, and appointment requests concerning postal and electronic telecommunications services, while ensuring processing within reasonable deadlines and with greater transparency,” states the official press release.
According to the same source, this initiative fits into the ministry’s strategy aimed at modernizing services, bringing the administration closer to citizens, and strengthening the quality and transparency of services provided in the postal and telecommunications sectors.